Privacy Policy
Last updated: June 18, 2026
Deep Mind Healthcare LLC (“Deep Mind Healthcare,” “DMH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information and health-related information.
Overview
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use DMH AI, our invite-only mobile healthcare application available on Android and iOS, our related websites, profile portal, and AI-powered healthcare services.
DMH AI is an invite-only healthcare application. Access to the app is restricted to users who have been invited, approved, or authorized by Deep Mind Healthcare, a participating healthcare provider, care team, clinic, organization, employer-sponsored care program, or other authorized care program. DMH AI is not intended for general public registration or unrestricted public use.
DMH AI is designed to support healthcare navigation, intake, assessments, movement-related insights, care coordination, and AI-assisted healthcare guidance. DMH AI is not intended for emergency medical use. If you are experiencing a medical emergency, call emergency services or seek immediate medical care.
Scope of this Privacy Policy
This Privacy Policy applies to information collected through:
- The DMH AI mobile application, including the Android and iOS versions;
- Our related websites and web services, including the user profile and account management portal;
- AI-powered care, intake, assessment, documentation, and support features;
- Communications with Deep Mind Healthcare related to DMH AI.
DMH AI is available only to invited or authorized users. You may receive access through Deep Mind Healthcare, your healthcare provider, your care team, a participating clinic, an authorized organization, an employer-sponsored care program, or another approved care program.
All app functionality may be restricted unless you sign in with an authorized account.
This Privacy Policy does not replace any Notice of Privacy Practices provided by your healthcare provider, health plan, clinic, employer-sponsored health program, or other healthcare organization. When DMH AI is used by or on behalf of a healthcare provider or other HIPAA-covered entity, we may act as a business associate and handle protected health information according to HIPAA, applicable business associate agreements, and applicable law.
Invite-Only Access and Account Eligibility
DMH AI is not an open-registration consumer application. Access is limited to users who are invited, approved, or otherwise authorized to use the app.
To use DMH AI, you may need to:
- Receive an invitation or authorization from Deep Mind Healthcare or a participating organization;
- Create or access an approved account;
- Sign in using credentials associated with your authorized profile;
- Be associated with a care team, clinic, care program, provider, organization, employer-sponsored program, or approved healthcare use case.
If you do not have a valid invitation, authorization, or approved account, you may not be able to access DMH AI or may only be able to access limited information.
Information We Collect
We collect information that you provide directly, information generated through your use of DMH AI, and limited technical information needed to operate and secure the app.
Account and contact information
We may collect:
- Name;
- Email address;
- Login, authentication, and account identifiers;
- Invitation, access, or authorization status;
- Organization, clinic, provider, role, or care program information;
- User profile information.
Some DMH AI features require sign-in. If you do not sign in with an authorized account, some or all app functionality may be restricted.
Health and care related information
Depending on how you use DMH AI, we may collect health-related information such as:
- Symptoms, pain levels, injury details, condition descriptions, and intake responses;
- Care goals, progress updates, and patient-reported outcomes;
- Range-of-motion, movement, mobility, or functional assessment data;
- Care plan activity and completion status;
- Clinical notes, after-visit summaries, triage information, and documentation generated for review;
- Information shared by your care team or authorized organization.
- Camera, movement, and assessment data
If you choose to use camera-based or movement assessment features, DMH AI may request access to your device camera. Camera access may be used to support movement analysis, range-of-motion assessment, posture or mobility review, or related care features.
Camera access is used only when you initiate or use a feature that requires it. You can manage camera permissions through your Android or iOS device settings. Disabling camera access may prevent certain assessment features from working.
Information from care teams or authorized organizations
If you access DMH AI through a healthcare provider, clinic, care program, employer-sponsored health program, or other authorized organization, we may receive information from that organization as permitted by law, contract, and your authorization where required.
How We Use Information
We use information to provide, operate, secure, and improve DMH AI and related healthcare services, including to:
- Verify invitation, authorization, account status, and access eligibility;
- Create and manage user accounts;
- Provide AI-powered intake, care navigation, assessments, and support;
- Generate care summaries, clinical documentation, recommendations, and after-visit summaries for review;
- Support movement, range-of-motion, mobility, or functional assessments;
- Personalize app content, care workflows, and user experience;
- Help care teams identify users who may benefit from earlier intervention or follow-up;
- Communicate with you about your account, care program, support requests, updates, and security notices;
- Maintain, debug, analyze, and improve app performance;
- Protect the security, integrity, and availability of DMH AI;
- Comply with legal, regulatory, contractual, and healthcare obligations.
We do not use personal information or health information for advertising.
AI Processing
DMH AI uses artificial intelligence to support healthcare workflows, intake, care guidance, documentation, summarization, and related features.
Information you enter into DMH AI may be processed by AI systems to generate responses, summaries, assessments, recommendations, or documentation. AI outputs may be reviewed by authorized care team members.
We do not use identifiable protected health information to train general-purpose AI models unless permitted by applicable law, applicable contracts, and required authorizations. We may use de-identified or aggregated information to improve safety, accuracy, reliability, analytics, and product performance.
AI-generated information is intended to support, not replace, professional medical judgment.
Protected Health Information and HIPAA
Some information processed through DMH AI may be protected health information, or PHI, under the Health Insurance Portability and Accountability Act of 1996 and related regulations, commonly known as HIPAA.
When Deep Mind Healthcare acts as a business associate to a HIPAA-covered entity, we use and disclose PHI only as permitted by HIPAA, applicable business associate agreements, and other applicable legal obligations.
Where HIPAA applies, your healthcare provider or other covered entity may be responsible for providing you with a Notice of Privacy Practices that explains how your PHI may be used and disclosed and how you may exercise HIPAA rights.
How We Share Information
We do not sell your personal information, health information, or sensitive user data. DMH AI does not contain ads.
We may share information only as described below.
With your care team or authorized organization
We may share information with your healthcare provider, care team, clinic, health plan, care program, employer, sponsor, or other organization that invites, authorizes, sponsors, administers, or supports your access to DMH AI, as permitted by law, contract, and your authorization where required.
With service providers
We may share information with trusted service providers that help us operate DMH AI, such as cloud hosting, authentication, analytics, monitoring, customer support, communications, security, storage, and AI processing providers.
These providers are required to protect information and use it only for authorized purposes. Where required, we enter into appropriate confidentiality, data protection, or business associate agreements.
At your direction
We may share information when you choose to send, export, upload, or otherwise direct us to share information with another person, provider, organization, or service.
For legal, safety, and compliance reasons
We may disclose information when necessary to comply with applicable law, legal process, regulatory obligations, government requests, audits, investigations, security requirements, or to protect rights, safety, users, patients, care teams, or the integrity of our services.
Data Security
We use administrative, technical, and physical safeguards designed to protect personal information and health-related information.
These safeguards may include:
- Encryption in transit using HTTPS/TLS;
- Encryption at rest where information is stored by us or our service providers;
- Access controls and role-based permissions;
- Authentication and authorization controls;
- Invite-only access controls;
- Audit logging and monitoring;
- Secure infrastructure practices;
- Confidentiality obligations for personnel and service providers;
- Security review and incident response procedures.
No system can be guaranteed to be completely secure. If we learn of a security incident affecting your information, we will respond in accordance with applicable law, contractual obligations, and healthcare requirements.
Data Retention
We retain information only for as long as reasonably necessary to provide DMH AI, support healthcare services, maintain records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect security.
Retention periods may vary depending on the type of information and the context in which it was collected.
Examples include:
- Account information is generally retained while your account is active or while your access remains authorized;
- Invitation and access records may be retained to verify authorization, security, and compliance;
- Health and care-related information may be retained according to healthcare, HIPAA, provider, contractual, legal, or clinical record obligations;
- Security, audit, diagnostic, and usage logs may be retained for a limited period for security, troubleshooting, compliance, and operational purposes;
- De-identified or aggregated information may be retained for analytics, research, product improvement, and service development because it no longer identifies you.
- When information is no longer needed, we delete, de-identify, or securely retain it according to applicable law and our retention practices.
Account Deletion and Data Deletion
You may request deletion of your DMH AI account through the app profile area or through the account deletion page provided for DMH AI users:
When you request account deletion, we will delete or de-identify personal information associated with your DMH AI account, unless we are required or permitted to retain certain information for legitimate reasons such as:
- Healthcare record retention;
- HIPAA or other legal compliance;
- Security, fraud prevention, and abuse prevention;
- Audit, dispute resolution, or contractual obligations;
- Backup and disaster recovery systems until overwritten through normal retention cycles.
- Deleting your account may limit or terminate your ability to access DMH AI and related care services. If your access was provided through a healthcare provider, clinic, organization, employer-sponsored program, or care program, account deletion may not delete records retained by that provider, organization, covered entity, or program sponsor.
- To request deletion or ask questions about data deletion, contact us at: privacy@deepmindcare.com
Your Choices and Rights
Depending on your location and how you use DMH AI, you may have rights to:
- Access personal information we maintain about you;
- Correct inaccurate information;
- Request deletion of your information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of certain information;
- Manage app permissions through your Android or iOS device settings.
- Some rights may be subject to legal, clinical, contractual, or HIPAA-related limitations. For example, certain health records may need to be retained by a healthcare provider or by us on behalf of a covered entity.
Mobile App Permissions
DMH AI may request device permissions only when needed to provide app functionality.
Depending on the features you use, permissions may include:
- Camera: used for camera-based assessment, movement analysis, range-of-motion, posture, mobility, or related care features;
- Notifications: used to send reminders, care updates, account notices, service messages, or security notices, if enabled;
- Internet/network access: used to connect securely to DMH AI services;
- Files, photos, or media access: used only if you choose to upload or attach files, photos, images, or related information;
- Motion or sensor-related access, if enabled by your device: used only for supported movement, mobility, or assessment features.
You can disable certain permissions in your Android or iOS device settings. Some features may not work properly if required permissions are disabled.
Advertising, Tracking, and Financial Features
- DMH AI does not contain ads.
- DMH AI does not use Android Advertising ID for advertising.
- DMH AI does not use Apple IDFA for advertising or cross-app tracking.
- DMH AI does not provide financial features, payment services, lending, banking, investing, credit, insurance, or similar financial services.
We do not sell personal information or health information to advertisers, data brokers, or third-party marketing networks.
De-Identified and Aggregated Information
We may de-identify or aggregate information so that it no longer identifies you. We may use de-identified or aggregated information for analytics, research, product improvement, performance measurement, safety monitoring, benchmarking, and development of healthcare technology.
We do not attempt to re-identify de-identified information except as permitted by law.
Third-Party Links and Services
DMH AI may use third-party service providers that assist us in operating, maintaining, and hosting our platform. These providers act on our behalf and are only given access to information necessary to perform their services.
We are not responsible for the privacy practices of third-party services that you access independently. We encourage you to review their privacy policies before using such services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, access model, mobile app functionality, or data handling practices.
When we update this Privacy Policy, we will revise the “Last updated” date above. If changes are material, we may provide additional notice through the app, website, email, or other appropriate means.
Your continued use of DMH AI after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
Contact
Questions about this policy or our privacy practices? Reach us at privacy@deepmindcare.com or through our contact page.